Refund and Return Policy

Last updated: September 1, 2026

Thank you for shopping with drsrfr, operated by Nordic Smart Grid Solutions Group ApS.

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund policy below.

1. 30-Day Return Policy

We accept returns within 30 days of the date you receive your order.

To be eligible for a return, the item must:

• Be in the same condition as when you received it

• Be unused and unworn

• Have all original tags attached

• Be in its original packaging

• Include the original receipt or other valid proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

2. How to Request a Return

To request a return, please contact us before sending the item back:

Email: huuloi1987hcm@gmail.com
Phone: +45 67 31 84 29

Please include your order number, the reason for the return, and any relevant photos or information if the item is defective or damaged.

If your return request is approved, we will provide you with return instructions and, where applicable, a return shipping label.

Please do not send products back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.

Unless otherwise agreed, approved returns should be sent to:

Nordic Smart Grid Solutions Group ApS
Nørrebrogade 20, 1.
2200 Copenhagen N
Denmark

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible at huuloi1987hcm@gmail.com.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the problem

• Clear photos of the item and its packaging, if applicable

We will review the issue and provide appropriate instructions for replacement, return, or refund.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

• Perishable goods, such as food, flowers, or plants

• Customized or personalized products

• Special-order products

• Personal care or hygiene products where applicable

• Hazardous materials

• Flammable liquids or gases

• Gift cards

Unless otherwise required by applicable law, sale or clearance items may also be non-returnable.

If you are unsure whether a particular product is eligible for return, please contact us before making your purchase or before sending the item back.

5. Exchanges

We do not generally process direct exchanges.

If you would like a different product, size, or variant, the fastest option is to request a return for the original item. Once your return has been approved and processed, you may place a separate order for the replacement item.

6. EU 14-Day Right of Withdrawal

If you are a consumer located in the European Union, you generally have the legal right to withdraw from your purchase within 14 days without giving a reason, subject to applicable exceptions under EU consumer protection law.

The withdrawal period normally expires 14 days after you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, please contact us clearly stating your decision to withdraw from the purchase.

You should return the goods without undue delay and, in any event, within the applicable statutory period after notifying us of your decision.

Where legally applicable, you may be responsible for the direct cost of returning the goods. We will provide further return instructions when you contact us.

The statutory right of withdrawal does not apply to products that are exempt under applicable law, including certain personalized goods, goods that deteriorate or expire rapidly, and certain sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.

Nothing in this policy limits or excludes any mandatory consumer rights provided by applicable law.

7. Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your refund is approved, the refund will generally be issued to your original payment method.

We aim to process approved refunds within 10 business days. However, the time required for the refund to appear in your account may vary depending on your bank, credit card company, payment provider, or other financial institution.

If you have not received your refund after 15 business days from the date we approved the refund, please contact us at:

huuloi1987hcm@gmail.com

8. Return Shipping Costs

Unless otherwise stated or required by applicable law:

• You may be responsible for the cost of returning an item because you have changed your mind or no longer want the product.

• If the item is defective, damaged, or incorrectly supplied, please contact us before returning it so that we can determine the appropriate return shipping arrangements.

• Original shipping charges may be non-refundable where permitted by applicable law.

9. Questions About Returns

If you have any questions about our Return and Refund Policy, please contact us.

Nordic Smart Grid Solutions Group ApS
Store: drsrfr
Address: Nørrebrogade 20, 1., 2200 Copenhagen N, Denmark
CVR-number: 45460177
P-number: 1031149866
Email: huuloi1987hcm@gmail.com
Phone: +45 67 31 84 29

Company registration date: March 12, 2025