Leveringspolitik
Shipping Policy
Effective Date: September 1, 2026
Thank you for shopping at drsrfr.
This online store is operated by Nordic Smart Grid Solutions Group ApS, a company registered in Denmark.
We are committed to providing reliable and transparent shipping services to our customers. This Shipping Policy explains where we ship, available shipping methods, processing and delivery times, shipping costs, tracking, customs charges, and how we handle delivery-related issues.
By placing an order through our store, you acknowledge and agree to the shipping terms described below.
1. Shipping Destinations
We currently ship orders to selected European countries.
Our available shipping destinations include:
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Germany
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Austria
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Italy
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Spain
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Portugal
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Poland
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Czech Republic
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Slovakia
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Slovenia
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Bulgaria
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Greece
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Romania
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Croatia
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Estonia
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Lithuania
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Latvia
Shipping availability may depend on the product, destination, local delivery conditions, and carrier availability.
The countries available for a particular order will be displayed during checkout.
If you are unable to select your country during checkout, please contact our customer service team before placing your order.
2. Shipping Costs
We currently offer:
Standard Shipping: FREE
There is no standard shipping charge for eligible orders shipped to the destinations listed above.
Our orders may be transported using international or local logistics providers, including:
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UPS
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FedEx
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Local delivery partners where applicable
If any additional shipping charge applies to an order, the applicable amount will be clearly displayed during checkout before payment is completed.
3. Order Processing
Orders are normally processed after successful payment confirmation.
Processing Time: 3–5 business days
Orders are generally processed from:
Monday to Friday
Business days do not include weekends, public holidays, national holidays, or other officially recognized non-working days.
Orders placed during weekends or holidays will normally begin processing on the next available business day.
Processing may occasionally take longer during:
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Major promotional campaigns
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Holiday periods
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Periods of unusually high order volume
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Inventory verification
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Unexpected operational disruptions
Once your order has been shipped, you will normally receive a shipping confirmation email.
4. Estimated Delivery Time
After processing, the estimated shipping time is:
5–8 business days
The estimated overall timeframe is therefore:
Processing: 3–5 business days
Shipping: 5–8 business days
Estimated Total Delivery Time: 8–13 business days
Delivery times are estimates and not guaranteed delivery dates.
Actual delivery time may vary depending on:
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Destination country
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Carrier operations
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Local delivery services
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Customs clearance
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Public holidays
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Severe weather
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Transportation disruptions
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Circumstances outside our reasonable control
If your shipment is significantly delayed, please contact us so that we can assist with checking its status.
5. Shipping Confirmation and Tracking
When tracking is available, customers will receive shipping information after their order has been dispatched.
The shipping confirmation may include:
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Order number
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Shipment status
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Shipping carrier
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Tracking number
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Tracking instructions
Tracking information normally becomes active within approximately:
24–72 hours after shipment
Please note that a carrier may require additional time to scan and update a newly shipped parcel in its tracking system.
If tracking information has not been updated after 72 hours, you may contact our customer service team for assistance.
6. Shipping Carriers
Depending on the destination and order, shipments may be transported by:
UPS, FedEx, or other appropriate logistics partners.
A different local delivery provider may complete the final stage of delivery after an international shipment reaches the destination country.
The specific carrier used for an order may depend on the destination, parcel size, product, and available logistics services.
7. Delivery Delays
We make reasonable efforts to process and deliver orders within the estimated delivery timeframe.
However, circumstances outside our reasonable control may occasionally result in delays.
These circumstances may include:
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Severe weather
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Carrier disruptions
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Customs inspections
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Customs clearance delays
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Transportation interruptions
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Public holidays
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Peak seasonal demand
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Local delivery disruptions
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Natural disasters or other force majeure events
If your order is delayed beyond the expected timeframe, please contact us at:
We will review the available tracking information and, where appropriate, contact the relevant carrier for additional information.
Nothing in this section limits any mandatory consumer rights provided by applicable law.
8. Customs Duties, VAT and Import Charges
Orders shipped internationally may be subject to customs procedures depending on the destination country and the nature of the shipment.
Where applicable, customs-related charges may include:
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Customs duties
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Import VAT
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Import taxes
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Customs clearance charges
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Other government-imposed charges
Unless expressly stated otherwise during checkout, charges imposed directly by customs or government authorities may be the responsibility of the recipient where permitted by applicable law.
We do not control the decisions or procedures of customs authorities.
Customers who require specific information regarding possible import charges should consult the relevant customs authority in their destination country before ordering.
9. Changing or Cancelling an Order
Before Shipment
If you need to change or cancel an order, please contact us as soon as possible at:
Before an order enters the shipping process, we may be able to assist with changes involving:
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Delivery address
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Recipient information
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Product selection
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Product quantity
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Order cancellation
We cannot guarantee that a requested modification or cancellation will be possible once processing has begun.
After Shipment
Once an order has been shipped, we normally cannot change:
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The products included in the shipment
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Product quantities
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Shipping information
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The delivery address
If you wish to return a product after receiving it, please follow the procedures described in our Return & Refund Policy.
10. Incorrect or Incomplete Shipping Address
Customers should carefully review their shipping information before submitting an order.
Please make sure the following information is accurate:
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Recipient's full name
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Street address
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Apartment or unit number, where applicable
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City
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Postal code
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Country
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Contact telephone number
If you discover an error after placing an order, contact us immediately.
If the package has already been shipped, we cannot guarantee that the delivery address can be changed.
Additional costs resulting from incorrect information provided by the customer may apply where permitted by applicable law.
11. Lost or Missing Packages
If your tracking information indicates an unusual delay or your order has not arrived within the expected delivery period, please contact us.
Please provide:
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Your order number
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Customer name
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Delivery address
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Tracking number, if available
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Description of the delivery issue
We will review the available shipping information and may open an investigation with the shipping carrier when appropriate.
If a package is confirmed as lost, we will provide an appropriate solution in accordance with our policies and applicable consumer law.
12. Damaged Packages or Products
Please inspect your package when it arrives.
If the package or product appears to have been damaged during transportation, please contact us as soon as reasonably possible.
To help us investigate the issue, please provide:
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Order number
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Description of the damage
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Photos of the shipping package
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Photos of the damaged product
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Photos of the shipping label where appropriate
Please keep the original packaging until the matter has been reviewed.
We will assess the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.
13. Failed Delivery and Returned Packages
A shipment may be returned to us if delivery cannot be completed because of circumstances such as:
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Incorrect or incomplete delivery information
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Repeated unsuccessful delivery attempts
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Failure to collect the package
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Refusal of delivery
If a package is returned to us, please contact our customer service team.
We will review the circumstances and provide information about available options.
Any additional costs will only be charged or deducted where permitted under applicable law.
14. Customer Support
For questions concerning:
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Order processing
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Shipping
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Tracking
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Delivery delays
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Lost packages
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Damaged shipments
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Incorrect deliveries
please contact our customer service team.
Email: huuloi1987hcm@gmail.com
Phone: +45 67 31 84 29
When contacting us regarding an existing order, please include your order number whenever possible.
15. Company Information
Store Name:
drsrfr
Operating Company:
Nordic Smart Grid Solutions Group ApS
Legal Form:
ApS (Anpartsselskab / Danish private limited company)
CVR Number:
45460177
P-Number:
1031149866
Registered Address:
Nørrebrogade 20, 1.
2200 København N
Denmark
Country of Registration:
Denmark
Registration Date:
March 12, 2025
Registration Authority:
Danish Business Authority (Erhvervsstyrelsen)
Email:
huuloi1987hcm@gmail.com
Telephone:
+45 67 31 84 29
Company Document Issue Date:
August 10, 2026
For shipping or delivery inquiries, please contact:
Email: huuloi1987hcm@gmail.com
Phone: +45 67 31 84 29
By placing an order through drsrfr, operated by Nordic Smart Grid Solutions Group ApS, you acknowledge that you have read and understood this Shipping Policy.